Evolution Childcare (EC) are one of the Northwest’s leading nursery school / pre-school providers. They operate 11 nurseries across the Cheshire and Lancashire counties.
With a system that was not meeting their business needs EC decided they wanted a new telephony provider to work in a partnership with them. They needed help with their data infrastructure, help to install and operate one brand of telephone system across their group. Set up a communications disaster recovery plan, to be an adviser for functionality enhancements and to provide support and training.
Telecom Solu7ions consulted with EC to understand their budget and current contractual requirements. We completed a survey of each site across their group to understand each sites operational requirements. With a new site opening EC were undergoing significant changes and required increased functionality for both nursery staff and head office accounts/operations.
The technical stuff!
Telecom Solu7ions were able to install an NEC SL1100 system across the group. Upgrade their current BT lines to fibre across all sites with some operating 40/10 and some receiving enhanced 80/20. This allowed the nurseries to operate broadband on their fibre lines and converge both their data and voice down the same line.
Adding to each system SIP Trunk licenses to reduce their current call spend for their voice traffic. Telecom Solu7ions and the NEC systems helped them deliver the functionality and resilience they required, together with a future proof technology roadmap.
Understanding of the customers’ requirements and the capability of the NEC technology, Telecom Solu7ions have delivered improved service and support to EC, which in turn has helped them deliver improved service to their staff.
Benefits at a glance
- Improved service and support for their NEC communications
- Additional features and functionality
- Resilience and business continuity
- Broadband and enhanced data infrastructure
- Maximum cost saving through the use of SIP trunking
- A fast fibre connectivity across all sites
- A future-proof technology roadmap for their communications